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At 33f11, we keep our data practices straightforward — what we collect, why we collect it, and how you can review or update it at any time through your account. This policy covers every interaction you have with us, from account setup to transactions made through bKash, Rocket and other supported payment routes.
33f11 collects personal information when you create an account, verify your identity, or carry out a transaction — including deposits made via bKash or Rocket. The information we hold includes your name, contact details, device identifiers, and a record of your account activity. We use this data to operate your account, process payments, respond to support requests, and meet the obligations that apply to us in the regions where access is permitted under local law. We do not sell your personal data to third parties. Where we share information — for example, with payment processors or fraud-prevention services — we do so only to the extent required to complete the service you requested. Data is stored for as long as your account remains active or as required by applicable legal obligations. When an account is closed, we retain only what we are required to keep and remove the rest within a reasonable period. If you have questions about a specific record or want to understand how a particular data point is used, you can reach us through the contact routes listed on this page. Availability of this service and the rights described here depend on your local law and the eligible regions we currently support.
This policy applies specifically to data collected and held by 33f11 through our platform. It does not extend to third-party services you access from our pages, and it does not cover data practices of payment providers such as bKash or Rocket, who operate under their own separate policies.
All data collected when you register, log in, or update your account details — including your email address, phone number and verification records — falls within this policy and is held by 33f11 directly.
Deposit and withdrawal records linked to your account are covered here. The payment processor — such as bKash or Rocket — also holds its own record of the transaction under its own data policy, which we do not govern.
Browsing and session data generated when you use our platform — pages visited, device type, session duration — is collected by 33f11 and covered by this policy. It is used for platform improvement and fraud detection only.
External links, payment wallet apps, and any service outside the 33f11 domain operate under their own data terms. We have no control over third-party data handling and take no responsibility for it.
You have direct control over the personal information 33f11 holds about you. From your signed-in account area, you can review the details we have on record, update contact information, and check the transaction history tied to your bKash or Rocket deposits. If you spot an error — a wrong phone number, an outdated email address — you can correct it through the account settings page without needing to contact support. For requests that go beyond self-service editing, such as asking us to delete your account or export a copy of your data, use the support contact route listed in the section below. We aim to respond to all data requests within a reasonable period. Your right to make these requests applies where access to the platform is permitted under your local law and in eligible regions. We do not charge a fee for ordinary data requests.
Open the account settings page when signed in to see the personal data and transaction history currently held against your profile.
Update your phone number, email address or other contact details directly in account settings. Changes take effect immediately.
If you want to understand why a specific data point is held or how it is used, send your question through our published support contact route.
To close your account and request removal of non-essential data, contact support. We will confirm the steps and timeline after verifying your identity.
If you have a question about how your data is handled, want to make a correction, or need to submit a formal data request, these are the contact routes available on 33f11.
Open the chat widget on the 33f11 site to reach our support team directly. Use this route for account and data questions that need a quick response.
Send your data request or policy question to the email address published in the contact section of our site. Include your registered account email so we can locate your record.
The help section inside your signed-in account lists the current support routes and includes a form for submitting data-related requests directly.
We apply standard security measures to the data 33f11 holds, including encrypted storage for sensitive account fields and access controls that limit which systems can read your records. Payment data passed through bKash or Rocket routes is handled by those processors under their own security standards — we do not store full payment credentials on our platform.
We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie preferences through your browser settings. Disabling certain cookies may affect how your account functions on the site.
Your account is protected by the credentials you set at registration. We recommend using a unique password and keeping your registered phone number current, as it may be used for account verification steps shown in your settings.
We keep your account data for as long as the account is open and for a period after closure as required by applicable obligations. Non-essential data is removed when retention requirements are no longer met.
When we update this policy, we will post the revised version on this page with the effective date noted. Continued use of your account after a policy update means you have seen the revised terms.
Practical answers to the data and privacy questions we hear most from account holders in Bangladesh.
We collect the details you provide at registration — name, email address, phone number — along with device and session data generated when you use the platform. If you make a deposit via bKash or Rocket, a record of that transaction is also held in your account history.
Yes. Sign in to your account and open the account settings page to view the personal details and transaction history we currently hold. For a full data export or a record you cannot find in settings, contact support through the routes listed on this page.
Go to account settings while signed in and edit the relevant field — phone number, email address, or other contact details. Changes save immediately. For fields you cannot edit directly, raise a correction request through live chat or the email support route.
When you choose bKash or Rocket as your deposit method, we pass only the information needed to process that transaction to the respective payment processor. We do not share your full account profile. Each processor holds its own record under its own data policy.
Contact our support team through live chat or email and ask to close your account. We will verify your identity and confirm the steps. Non-essential data is removed within a reasonable period after closure; some records are retained as required by applicable legal obligations.
This policy describes how 33f11 handles data across all regions where the platform is accessible. Your ability to exercise the rights described here depends on your local law and whether your region is currently eligible for access. If you are unsure, contact us for clarification.